Shipping Policy/FAQs/Customer Service
FAQS (Frequently Asked Questions)
Do you accept orders placed outside of the US?
Yes! We currently accept orders all around the world! But, shipping prices/options may vary for orders shipped outside of the United States.
How long will it take to receive my order?
All orders require a maximum processing time of 2 business days to ship. All standard orders are shipped through USPS and expedited orders are shipped through FedEx. Standard shipping is delivered in 3-6 business days. Due to COVID-19, Expedited shipping is 2-4 business days. No shipping on holidays and limited shipping on weekends.
We do not offer refunds or exchanges due to sanitary reasons, unless it is a clear mistake on our end.
Can I cancel my order?
After orders are placed, you can not cancel.
What color does the hair come in?
All hair comes in a natural 1B, but can be dyed to any desired color. Unless you're purchasing from our #613 collection.
Does the hair shed?
VERY MINIMUM shedding, meaning (the hair will be never have a noticeable or drastic decrease in its density or volume. Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. After the second shampooing there should not be any shedding. Heat damage, over processing or lack of moisture and conditioner will cause shedding, so be sure to apply heat protectant before thermal use. Always let a licensed professional color your extensions and shampoo & condition once a week.
Does the hair tangle?
Initially it does not to tangle. The hair will begin to tangle if it needs to be shampooed and deep conditioned.
How many bundles do I need?
The "Bundle Deals" are designed to help you with purchasing enough hair to fill your entire head! Just select one of our length(s) options.
What texture do I receive with the Bundle Deals/RICH Everyday Deals?
Please let us know which texture you would like at checkout (leave a note)! or text us at 901-496-6389 (Straight, Deep Wave, Body Wave, Loose Wave, Kinky Curly, or Water Wave)
How long does the hair last?
With proper care and maintenance your extensions can be reused and reinstalled for up to 2 years.
What is the difference between a 13x4 and a 13x6 lace frontal wig?
The main difference between the 13X4 and 13X6 lace frontal wig is the lace size. While the lace front for both wigs is ear to ear, the 13X6 frontal is bigger than that of 13X4. The length is the same for both of them, but the 13X6 lace frontal can cover 2 more inches at the back.